Delivery Information

International Logistics Comprehensive Service Agreement

BlueBird Feixin cooperates with reliable logistics partners worldwide. We guarantee that your package will be delivered safely and on time.

If any issues arise with the items you purchased during transportation, such as damage, loss, or delay, please rest assured that we will do our best to provide you with the best solution to resolve the problem.

Late Delivery Compensation: USA$5.00 Voucher

If your order is not delivered by the estimated latest delivery date or before, as compensation, we will issue a USA$5.00 voucher (Standard Logistics) or USA$26.00 voucher (Express Logistics) to you within 48 hours after that date.

This voucher will be credited to your BlueBird Feixin voucher balance and can be used for your next order.
Under specific circumstances, including but not limited to natural disasters and other unforeseen situations, you may not receive compensation for delayed delivery.

《Late Delivery Compensation Policy》

Last Updated: November 1, 2024

What is Late Delivery Compensation?

If your order is not delivered by the estimated latest delivery date or before, as an apology, we will provide you with compensation within 48 hours after that date.

Compensation: Credited to your BlueBird Feixin voucher balance in the currency of the order and at the exchange rate at the time of ordering.
Checking Compensation: You can check the late delivery compensation amount in your order details.
"Delivery Date" Definition: Refers to the latest date within the delivery date range shown in your order details.
Multiple Packages: All packages in the same order (except for replacement packages) must be delivered on or before the estimated delivery date, otherwise a voucher will be issued.

Under what circumstances will I not receive Late Delivery Compensation?

You will not be eligible for late delivery compensation if:

Delivery cannot be made by the latest delivery date shown to you due to unforeseen circumstances such as:
- Natural disasters (e.g., hurricanes, floods, earthquakes, etc.), strikes, severe weather, or pandemic-related restrictions.
- The provided recipient address or postal code is incorrect, incomplete, or inaccurate.
- Issues with the courier service (e.g., strikes, equipment failure, or other operational problems).
All packages under the same order (except for replacement packages) have been delivered before the estimated latest delivery time, or have been delivered to a designated location (e.g., post office or parcel locker) for self-pickup.
The logistics provider attempted to deliver your package on or before the estimated latest delivery date but could not reach you (if applicable).
Your package fails to be dispatched or delivered due to non-payment of applicable taxes and fees on time.
You have received all packages in the same order but are still waiting for a reshipment.
Your order is not linked to a BlueBird Feixin account, or if your BlueBird Feixin voucher balance is suspended when we attempt to issue the compensation.
The account associated with your order is deactivated or suspended.
Your package is already in an "Awaiting Recipient Pickup" status or other equivalent status, regardless of whether the package is picked up on or before the estimated latest delivery date.
There are changes in laws, regulations, or policies related to customs clearance.
Order Limit: Each order, regardless of the number of packages, is eligible for only one late delivery compensation. If BlueBird Feixin customer service has already compensated your order for late delivery, the same order cannot receive compensation again.
You changed the delivery time.
You participated in our marketing activities, and the compensation policy may not apply to the relevant orders.
Your order has received a full refund.
Other circumstances not caused by the fault of the logistics provider, seller, or BlueBird Feixin, such as refusal to accept, relocation to a new address, etc.
Your package fails to be delivered due to reasons beyond the courier's control.

Final Interpretation: BlueBird Feixin reserves the final right of interpretation of the Late Delivery Compensation Policy and the right to modify the terms of this policy at any time. The issuance of late delivery compensation shall be at our sole discretion.

Damaged Items Eligible for Return

If, after receiving your package, you find that some items are missing or damaged during transit, you can easily apply for a full refund for these items.

No Tracking Update for 18 Days Eligible for Refund

If your package has no logistics updates for more than 18 days and has not been delivered, you can apply for a free replacement or refund, as the package may be lost in transit.

If Approved: If your application is approved and you later receive the package, in some cases, you may be able to keep it for free without needing to return it.
Exceptions: In some cases, including but not limited to natural disasters and other force majeure events, you may not be able to receive compensation or apply for a refund if there are no logistics updates.

《BlueBird Feixin | No Tracking Update Compensation Policy》

What is the No Tracking Update Compensation Policy?

If your package has no logistics updates for an extended period during transit ([click here for details]), you can apply for a free replacement or refund.

In some cases, your replacement or refund application may require seller review.

What should I do if I receive the original package after it has been refunded or replaced?

The handling method will be based on your original order amount:

Order amount less than USD 100: You can keep the package for free without returning it. If you wish to return the item or pay the previously refunded amount, please contact platform customer service for assistance.
Order amount equal to or greater than USD 100: We request that you contact platform customer service via "Help Center (Support) - Contact Us (Chat with BlueBird Feixin)" within 3 business days of receiving the package to discuss the follow-up handling method.

Under what circumstances will I not receive compensation if there are no logistics updates?

A refund or reshipment will not be provided for no tracking updates if:

Weather Factors and Natural Disasters: No tracking updates due to severe weather and natural disasters (e.g., hurricanes, hurricanes, floods, earthquakes, etc.).
Courier-Related Issues: No tracking updates due to courier service problems, such as strikes, equipment failure, or other operational issues.
Incorrect Address Information: Package fails to be delivered successfully due to an incorrect, incomplete, or inaccurate recipient address or postal code.
Not at Home/Package Refusal: You or your proxy fail to receive the package at the time of courier delivery, resulting in the package being returned or lost.
"Awaiting Recipient Pickup": Once your package status shows "Awaiting Recipient Pickup" or other equivalent status.
Changed Delivery Time: If you modified the delivery time.
Full Refund: If the order has been fully refunded.
Replacement Package: If the seller reshipped a package after reaching an agreement with you.
Delivered Package: If you have received the package.
Fraud or Abuse: If there is fraud, abuse, or violation of policies.
Changes in Laws, Regulations, or Policies: If there are changes in laws, regulations, or policies related to customs clearance.
Force Majeure: When the package cannot be delivered due to reasons beyond the control of BlueBird Feixin or the courier, including but not limited to pandemic-related restrictions.
Delayed Tax Payment: If the package cannot be shipped or delivered due to the customer's delay in paying applicable package taxes.
Cash on Delivery Orders or Packages: Cash on Delivery orders or packages are not eligible. You can choose to cancel the order manually.

Final Interpretation: BlueBird Feixin reserves the final right of interpretation of our "No Tracking Update Compensation Policy" and the right to modify the terms of this policy at any time. No tracking update compensation will be granted at our sole discretion.

Non-Delivery within 30 Days Eligible for Refund

If your package is not delivered within 30 days after shipment (an additional 5 days for truck transport or packages weighing over 80 kg), you can apply for a free replacement or refund.

If Approved: If your application is approved and you later receive the package, in some cases, you may be able to keep it for free without needing to return it.
Exceptions: In some cases, including but not limited to natural disasters and other force majeure events, if your order is not delivered, you may not be able to apply for a free replacement or refund.

《BlueBird Feixin | Non-Delivery Compensation Policy》

What is the Non-Delivery Compensation Policy?

If your package still has not been delivered within a period after shipment ([click here for details]), you can apply for a free reshipment or refund.

In some cases, the seller may review your reshipment or refund application.

What should I do if I receive the original package after it has been refunded or replaced?

The handling method will be based on your original order amount:

Order amount less than USD 100: You can keep the package for free without returning it. If you wish to return the item or pay the previously refunded amount, please contact platform customer service for assistance.
Order amount equal to or greater than USD 100: We request that you contact platform customer service via "Help Center (Support) - Contact Us (Chat with BlueBird Feixin)" within 3 business days of receiving the package to discuss the follow-up handling method.

Under what circumstances will non-delivery not result in compensation?

A refund or reshipment will not be provided for non-delivery if:

Weather Factors and Natural Disasters: Non-delivery due to severe weather and natural disasters such as hurricanes, floods, earthquakes, etc.
Courier-Related Issues: Non-delivery due to courier service problems, such as strikes, equipment failure, or other operational issues.
Incorrect Address Information: Package fails to be delivered successfully due to an incorrect, incomplete, or inaccurate recipient address or postal code.
Not at Home/Package Refusal: You or your proxy fail to receive the package at the time the courier attempts delivery and the package is returned.
"Awaiting Recipient Pickup": Once your package reaches "Awaiting Recipient Pickup" or an equivalent status.
Changed Delivery Time: If you modified the delivery time.
Full Refund: If the order has been fully refunded.
Replacement Package: If the seller reshipped a package after reaching an agreement with you.
Delivered Package: If the package has been delivered within the time limit specified by the delivery guarantee ([click here for details]).
Fraud or Abuse: If there is fraud, abuse, or violation of policies.
Changes in Laws, Regulations, or Policies: If there are changes in laws, regulations, or policies related to customs clearance.
Force Majeure: When the package cannot be delivered due to reasons beyond the control of BlueBird Feixin or the courier, including but not limited to pandemic-related restrictions.
Delayed Tax Payment: If the package cannot be shipped or delivered due to the customer's delay in paying applicable package taxes.
Cash on Delivery Orders or Packages: For Cash on Delivery orders or packages, a refund or reshipment will not be provided. You can choose to cancel the order manually.

Final Interpretation: BlueBird Feixin reserves the final right of interpretation of the Non-Delivery Compensation Policy and the right to modify the terms of this policy at any time. The issuance of non-delivery compensation shall be at our sole discretion.